© Reuters. FILE PHOTO: A T-Mobile logo is advertised on a building sign in Los Angeles, California, U.S., May 11, 2017. REUTERS/Mike Blake
WARSAW (Reuters) -Polish consumer watchdog UOKiK has launched proceedings against the local unit of T-Mobile after customers complained they had activated paid services on the network without realising.
Customers informed the regulator they had been charged for services such as games or video streaming provided by third parties which they had activated without knowing, for example by clicking on an advert.
“According to good practice, additional fees may only be charged on the basis of the consumer’s prior and express will,” the head of UOKiK, Tomasz Chrostny, said in a statement. “The operator should use an authentication mechanism to prevent accidental activation.”
The proceedings could result in a penalty of 10% of annual revenue, UOKiK said.
T-Mobile in Poland said it was preparing solutions regarding the service “which will eliminate any doubts”.
“We will inform about details in the near future,” it said.
Fusion Media or anyone involved with Fusion Media will not accept any liability for loss or damage as a result of reliance on the information including data, quotes, charts and buy/sell signals contained within this website. Please be fully informed regarding the risks and costs associated with trading the financial markets, it is one of the riskiest investment forms possible.
Be the first to comment